Frequently asked questions
Answers to the most frequently asked questions are given below. Can't find the answer to your question? Don't hesitate to contact us – we're happy to help!
Shower installation
Yes! Our showers are waterproof and can therefore be placed anywhere. When disembarking, we recommend placing a bath mat or towel in front of the shower to catch any water droplets from ( your body ) disembarking.
The only thing we ask is that someone is home to let us in. Our installers also appreciate it if the desired location is cleared so the assembly and installation can start immediately.
The shower can be assembled and installed in minutes. However, some time is required to take the materials to the desired location, give instructions and collect payment. In total, we assume a total time of one hour for installation and half an hour for disassembly and collection of the shower.
The shower cubicle is closed at the top. The roof is made of a type of plastic that only lets in light, which means the shower can be installed in the garden or a privacy-sensitive location. Your privacy is guaranteed.
Thanks to the unique demountable design of our products, you need not worry about restricted access routes. The shower can be installed wherever you want.
The major benefit of our water heater is that you can enjoy a warm shower for as long as you like. Our installer will set the device to 38 degrees. You can enjoy showering without worrying about the hot water running out.
As the shower shower can be fully closed, it is very suitable for use outdoors. The roof of the shower is made from a type of plastic that only lets in light. This protects your privacy. It is also possible to connect the shower cubicle to a changing room, so you can change in private.
Delivery and return
If the shower must be collected earlier than planned, we will do all we can to make this possible. However, this depends on our delivery and collection schedule. Please note: we do not provide refunds ( with very few exceptions ).
To protect our products, we ask our customers to clean the rented products before they are collected. While the products we supply are cleaned at our location, this greatly improves hygiene.
Our showers , including all components, are individually cleaned after each rental period. This takes place at our location. In the interests of hygiene, we ask our customers to clean the rented products before they are collected.
Orders and payment
You can order our products immediately on our website. The prices for the desired period are shown immediately. Once the order has been sent, we will contact you as soon as possible to confirm the rental period.
We suggest ordering our products at least two weeks in advance. While it is possible to order later, the product may not be available during the desired period.
Extending the rental period is no problem whatsoever. At Douche Simpel, we fully understand that not every refurbishment or renovation goes according to plan. You pay a one-off charge of €19.99 on top of our weekly rate of €67.50 per week to extend the rental period. We will send an invoice for the extended rental period.
While costs for the deposit, transport, delivery, installation and use of accessories are often charged in the market, we do not do this. The prices shown on our website are all-in prices, which means you won't face unpleasant surprises later.
Once the product has been installed to your satisfaction, you can pay using your debit card. We send invoices for business orders.